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My Account
Your account at www.krybuy.com allows us to have the necessary information for the correct and fast processing of your orders.
Your personal data is always protected and you have complete control and freedom in relation to it.
Simply access the “My Account” area, click on the “NO ACCOUNT? CREATE ONE HERE” and fill in the requested data (those marked with * are mandatory). Then click on the “Save” button. As confirmation of the creation of your account, you will receive an email confirming the registration created.
No problem. Click on “Forgot your password?”, enter your email and you will receive a link by email where you can set a new one.
If you encounter any difficulties, please contact us using our contact form.
The online Krybuy Support Service is at your disposal:
Call 255 860 310, from Monday to Friday: from 9 am to 6:30 pm and one of our colleagues will give you all the clarifications you need.
Unable to contact us by phone please send us an email using our contact form.
You can close the session and re-enter your Krybuy account whenever you want.
Go to the "My Account" tab on the top bar and choose the "Logout" option.
You can also delete your registration if you wish, for this you must contact us.
Products
Note that there are a lot of articles and their maintenance is done by humans, so if you find any inaccuracies, either in the description or in the photos, help us to correct them, send an email through our contact form.
When the message "SOLD OUT" or "Notify Me When Available" is displayed, it means that we currently do not have stock of the product.
Deliveries
If your order is sent by the carrier Nacex (Small Appliances) you can track it on the Nacex website by entering the tracking number assigned to your order.
In the event that your order contains Large Domestics, the TTM carrier will contact you whenever you are heading to your home or any unforeseen event arises.
-Check if there are conditions for the transport team to park and take the equipment to the delivery address.
-Measure the access space to your residence and check if the measures of the item you want to order are suitable for the space. It's important to make sure you have extra space for doors and hinges and check for furniture or windows that could prevent your new item from working properly..
-Remove objects such as rugs or furniture from the route to be taken during delivery.
If there is any conditioning, you must inform krybuy at the time of purchase. See Delivery Information.
In the case of Large Domestics, the colleague responsible for dispatching the orders will contact you to schedule the day and period of the same (morning or afternoon) in which you want to receive the order.
In relation to small households, if you want to schedule the delivery, you must contact Krybuy and mention it. Note that in the delivery of small households, even requesting an appointment, this may not be accepted/fulfilled.
Orders
Once all the articles are selected, click on “Checkout”. From here, just follow the steps indicated.
Payments
ATM (Payment by reference) - By selecting this payment method, you will have 24 hours to proceed with the payment. You will find all the necessary information at an ATM or on the internet through your bank's home banking services. In either case, simply select, at the time of payment, “PAYMENT OF PURCHASES”, followed by “SERVICES”.
MB Way - By selecting this payment method, you have 4 minutes to go to the MB Way application to authorize the payment. In case the payment platform informs you of non-acceptance of payment, your order will be automatically canceled.
Bank Transfer - If you select this payment method, you must send proof of transfer to our email geral@krybuy.com. This payment method is the longest and can take up to 3 days.
Note that orders are only reserved when payment is accepted.
If the coupon value is less than the total value of your order, you must select a payment method of your choice. The discount coupon has a maximum period of use of 30 days, unless otherwise stated. After the use limit date, it will no longer be available.
Returns
You must request a return on return history in your customer account in order history and details > click on select the product, order, quantity and send the reason for the return. Finally, just confirm.
When ordering delivery, the status "Waiting for products" must print the Return form to send along with the article.
- Be in the same condition in which it was sold;
- Show no signs of use;
- Have the original packaging and be accompanied by all the accessories that make it up;
Returns are not accepted:
- Products with activation in the box (Software; Download Cards; Experience Vouchers).